GO Zebra09 Card Trade-In Program Information

Customer Claim Process

The GO Zebra09 customer web site allows your customers to find out about the program, apply for a rebate, and check claim status. We encourage you to visit this site to understand what your customers will be seeing.

To get a rebate, your customers will:

  1. Purchase one or more eligible Zebra printers.
  2. For each new printer, identify one existing Zebra printer for trade-in. The printer must be in working condition (that is, must power-up and have a printhead). Zebra has pre-defined a list of products accepted for trade-in. If a printer is not listed, customers can still submit it for individual consideration on the claim form.
  3. Access the GO Zebra09 customer web site to make a claim.
  4. Mail, fax, or e-mail a copy of the purchase invoice to Zebra. Instructions are provided on the GO Zebra09 customer web site.
  5. Wait to receive a Trade-In Merchandise Authorization (TMA). Within 3 business days, the customer will receive a TMA via e-mail. The TMA will include a claim number, which can be used to view status.
  6. Ship the printer to Zebra, including a copy of the TMA. Shipping instructions are provided on the GO Zebra09 customer web site.
  7. Access the GO Zebra09 Customer web site to monitor claim status. Rebate checks will be mailed 4-5 weeks after the trade-in printer has been received.